FastGSM Review

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These days, many people raise concerns over having locked cellphone. Their concerns are valid since they have to suffer heavily because of locked cellphones. A locked cellphone bound them to stick to a single network and limit their freedom to benefit from exciting packages offered by various networks. A locked cellphone not only increases your expense, but also reduces your phone value. There are many phone unlocking companies that can help you get rid of phone lockup and FastGSM is one of them.

“It’s your phone! Make the most of it.” says FastGSM, and to help you unlock your phone FastGSM offers its phone unlocking services. The company, FastGSM laid its foundation in 2002 with the aim to provide quality phone unlocking services to its customers.

Service Details

With FastGSM, you can unlock your phone either with the help of an unlock code or by using unlocking software. Unlock your phone yourself without sending it to any service center just by following FastGSM’s simple and easy to follow unlocking guides.

Time Frame for Delivery: The delivery time varies from order to order. Once you provide phone, network and country details, FastGSM calculates the estimated delivery time and displays it to you at the time you place your order. Some codes may be sent instantly and others may take 3-4 business days.

Supported phone brands and carriers: FastGSM has a long list of supported manufactures.  The supported phone brands include Acer, AEG, Alcatel, Apple, AT&T, Audiovox, Avvio, Azumi Mobile, BlackBerry, Cingular, Dell, DOCOMO, Dopod, Doro, E-Plus, EMOBILE, Emporia, Firefly Mobile, Garmin, GigaByte, Google, GTran, Handspring, HP, HTC, Huawei, i-mate, Imaginarium, INQ Mobile, KPN, LG, MEO, Micromax, Mojo, Motorola, MTC, Nokia, O2, Optimus, Orange, Palm, Panasonic, Pantech, Qtek, Red Bull, Sagem, Samsung, Sendo, SFR, Sharp, Siemens, SoftBank, Sonim, Sony, Sony Ericsson, Spice, Swisscom, Synchronica, T-Mobile, TCL, Telstra, TerreStar, TMN, Toshiba, UTStarcom, Verizon, VeryKool, Virgin, VK Mobile, Vodafone, VTELCA, WellcoM, ZTE.

FastGSM supports numerous network carriers and the kind of networks supported vary from country to country.

Customer Support/Service: The “How to guide” section available on FastGSM’s website is quite helpful as it contains detailed guidelines on how a particular phone model can be unlocked.

FastGSM support is available 24/7 so if you face any technical difficulty and you fail to find help from “How to guide” section you can always contact them via email.

Security & Trust

In the past 13 years, FastGSM has been able to successfully handle over 8 million phone unlocking cases. FastGSM is fast and reliable service. It guarantees that the unlock code will work if:

• The information provided at time of order placement is 100% correct
• While entering the code, you followed the guidelines exactly as were provided by the service provider
• The phone that you are trying to unlock is not stolen or blacklisted
• The target cell phone is not already locked
• The software and the IMEI number (unique identifier of your handset)  of the target cell phone has never been changed or altered
• No unlocking attempts have been made in the past

If the above criteria are met and you still fail to unlock your phone, you can claim a refund. FastGSM is a trusted service and to make its customers happy and satisfied it does offer a money back guarantee. However, a refund request is only entertained under the following circumstances:

• You did not order an unlocking service, but added the money to your FastGSM account, in this case FastGSM will send back your money.
• A refund will also be made in case you placed an order and FastGSM failed to provide an unlock code for your phone.
• A refund will be made if the unlock code was sent by the service provider, but it failed to unlock your phone. In this case the seller may request a video proof of the failure.

When the refund is demanded, a refund is given after the 15% deduction of the total refund amount. FastGSM says that the amount is deducted to cover up card processing and order handling costs. A full refund will be made in the event that the seller is unable to deliver the service within 10 days after the estimated delivery time.

Privacy Statement: The service provider, FastGSM is committed to protecting customers’ privacy. The company never collects any sensitive information without the consent of the user, although some personal information is collected but is kept safely in accordance with the company’s internal security policy and the law.

At the time you sign up for the FastGSM account, you are required to provide the personal information (name, email, and password). Other than your personal information, the information that is stored by FastGSM is your mobile’s IMEI number (the unique identifier).

Proper security measures are taken to protect users’ data from any unauthorized access or unauthorized alteration. FastGSM continuously works on improving its security measures so that it can guard its system from any unauthorized access where user’s personal data is stored. The company restricts access to personal information even its own employees and managing staff have to abide by certain confidential obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. FastGSM allows its customers to request a copy of the personal information which the company collected at the time of sign up.

Supported payment methods: FastGSM accepts multiple payment methods. The company allows you to clear the bills via PayPal, Moneybookers or AlertPay.

Pros:

• Does not collect any sensitive information without user’s permission
• Quotes delivery time for each order placed

Cons:

• The only medium available for customer support is email
• 15% deduction on refund amount in some cases

Ratings:

The rating scores shared below show what impact has FastGSM made over the years.

• ResellerRatings: Based on 346 reviews, FastGSM scores 9.21 out of 10.
• ReviewCentre: Rates FastGSM 4.4 out of 5.
• Trustpilot: FastGSM scores 5.9 out of 10.

The above stats show that the service is quite satisfactory.

Conclusion:

Although FastGSM is fast and reliable phone unlocking service with good customer support, but it disappoints its customers when it comes to money back guarantee offer as a 15% deduction is made on the total refund amount to cover up its service expenses.