Global Unlock Review

Global Unlock laid its foundation in 2003 with the aim to provide safe and simple phone unlocking services to its customers.  The company provides strong customer support and educate clients throughout the unlocking process.  According to Global Unlock, once the phones are unlocked the clients would be able to use their phones on up to 670 networks in over 200 countries around the globe including USA, Canada, Europe, Asia and more places which means that you would be able to enjoy more network freedom. The service provider has been able to serve over 40,000 clients since 2003 and claims to be among the most trusted unlocking services in the market.

Service Details:

Global Unlock generates unique unlocking codes for mobile phones. When you place an order request, you are required to provide the following details:

• Your phone brand and model
• Phone’s current network carrier
• Phone’s unique identifier – IMEI number
• Your name and email address

Once you provide the above mentioned details, your unlock code will be sent to your provided email address. The email also contains detailed instructions on “how to unlock phone” and the “order status link”. The “order status link” allows you to check the status of your order.

Time Frame for Delivery: Based on the phone model and the network the phone is currently locked to, Global Unlock calculates the estimated delivery time for your order therefore the delivery time varies from order to order.

Supported phone brands and carriers: The phone brands that Global Unlock supports are Alcatel, Apple iPhone, BlackBerry, Dell, HP, HTC, Huawei, LG, Motorola, Nokia, Pantech, Samsung, Sidekick, Sony & Sony Ericsson, ZTE.

The company supports numerous network carriers.

Customer Support/Service: The Global Unlock’s customer support is available 7 days a week. The detailed time schedule is available on their website. If you have any queries or concerns, you can contact them through various means.

• FAQ section: This section contains well explained answers to commonly asked questions. You will be able to find solutions to most of your problems.
• Live Help: The live chat support is available on Global Unlock’s website. If the service is offline, you can leave them a message and they will respond back.
• Customer Support Center: Here you submit the customer support request, works just like ticket system. In order to submit a ticket you are required to fill the form with relevant details.
• ICQ: Global Unlock also supports ICQ (I Seek You).
• Messenger: You can even communicate using messenger.
• E-mail: You can also send your queries via email.
• Skype Call: If you do not find other methods appropriate you can even make a Skype call.

Global Unlock responds to all queries and mails within 24 hours.

Security & Trust

Global Unlock is confident that its service will work perfectly if the user provides correct and accurate information so it is very important that you fill the order details carefully as a wrong IMEI number will result in generating wrong unlocking code. However, if in unlikely situation the service failed to unlock your handset then full payment would be refunded, but in this case the company would demand a video proof.

No refund will be made under these conditions:

• The phone you are trying to unlock is stolen or blacklisted
• If the phone you are trying to unlock is hard-locked due to failed unlocking attempts made in the past
• If the information (IMEI number, network carrier, phone model) provided by the customer is incorrect

Regarding order cancellation the company says that order cancellation requests will only be entertained if the order in question has not yet been processed, whereas the company cannot guarantee that an order can be cancelled after it has been placed.

Privacy Statement: Global Unlock strongly believes that your personal information deserves protection and that all companies are responsible for maintaining the integrity and security of their websites. The company tries its best to preserve the integrity of user data.

The provider collects names, emails and certain other information which users submit while filling the forms. The provider may also use your personal information to send you updates about special offers, promotions and new services that the company will be offering, but if you want you can request them any time to stop sending you these updates.

Global Unlock never sells or rents any confidential information about its clients to third parties, but it may provide your personal information to companies who are engaged by Global Unlock to process your order. These companies never disclose your data to anyone. If the Global Unlock ever had to share user’s data with any third party it will never do it without user’s consent. But regarding information sharing and disclosure, the company also says that if we believe it is important to disclose the information for investigative purposes then we will provide the user information collected.

Supported payment methods: The provider accepts payments via Google Checkout or PayPal. You can also clear your bills through credit cards (Visa, Master, Discover etc.) using these methods. To ensure client’s safety Global Unlock uses the services of Google Checkout and PayPal.

Also for secure online transactions the company uses SSL (Secure Socket Layer) that is the standard security technology. As SSL encrypts all your data that travels over the Internet so your data is completely safe from any unauthorized access.

Pros:

• Best customer support – you can approach the service provider through various means
• Quotes the estimated delivery time for each order
• Global Unlock also allows its customers to check the status of their order
• Uses SSL technology so all your personal information is 100% safe
• 100% money back guarantee

Cons:

• Supports limited phone brands
• Collects user data and reveals it if the company finds that its necessary for investigative purposes

Conclusion:

Overall the service is safe and reliable with good customer support. So, if you are looking for a trusted phone unlocking service that could help you get rid of network lockup then Global Unlock deserves a try.

Go to globalunlock.com